Shipping Policy Disclaimer

On acceptance of orders, TITAONE will make every effort to process within the stated time frame. Unfortunately, sometimes unforeseeable events such as severe weather, crisis, and many others may affect this.

We aim to dispatch the majority of orders the same day. Please note that couriers can experience delays or backlogs, TITAONE cannot be held liable for such shipping delays.

To ensure the security of purchases, TITAONE may need to contact customers to validate orders, which may cause delays.

Shipping methods

We offer international shipping and local delivery from overseas warehouse.

Countries That We Ship To

Global Shipping.

Unfortunately, as a small business, this is collected by your local government body and is out of our control. We are in this together and want to communicate this to you clearly before your order leaves our facility.

TITAONE is not liable for any tax applicable on the items ordered by our customers through titaone.com.

Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local customs authority.

In case of any special requests pertaining to the mode of shipping, please contact us after placing your order and one of our representatives will assist you.

Please note that if the order being delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the customs officer may destroy the item or would need to ship it back to us. In this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.

Processing Time

We try to process all orders placed on our website within 1 to 2 business days. Orders placed within Monday – Friday (9 am – 1 pm) will start processing on the same day. Orders made after this cut-off time will start processing the next business day. There are no orders being processed or shipped during weekends.

Pre-Orders

Pre-orders are advance purchases made on products that are scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival at our warehouse. Each item available for pre-order will have its own estimated shipping date (usually detailed on the product page).

How long will it take to ship out my pre-order?

Your order will be dispatched within two working days. Please keep in mind that if you placed an order containing a pre-order item, the entire order will be on hold and dispatched at once.

When does a delay occur and why?

In some rare cases, there may be delays caused by events outside of our control. In the unlikely event of a delay, our Customer Support Team will get in contact with you as soon as possible.

Can I cancel a pre-order item?

Yes, you can, just keep in mind that your pre-order may have taken the opportunity away from other customers. We therefore politely ask that you only pre-order if you are confident you want to proceed with the purchase. We understand circumstances change, if you do decide to cancel prior to shipping please contact our support team at support@titaone.com.

Disclaimer

Different countries have different regulations regarding the legality and use of electric skateboards. Some countries consider them to be legal means of transportation and allow their use on public roads, while other countries may restrict their use to specific areas or consider them to be illegal vehicles. It is the Customer’s complete responsibility to ensure that their E-Scooter is used in accordance with all local and country laws.

The customer when purchasing through titaone.com accepts and assumes all risk and liability associated with the use of an E-Scooter and/or any other products purchased from titaone.com.