Refund Policy

  • REFUND POLICY
    Returns: Our policy lasts 14 days. If 14 days have gone by since your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer you a refund or exchange.

    We DO NOT accept returns of used products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the costs of shipping the item back to us.

    Please ensure you keep the packaging for a minimum of 2 weeks as a return will be rejected if the item is no longer in the original packaging. It is recommended that you keep this for the duration of your ownership of the item, just in case you ever need to send it to us for servicing or repair. In the event of a warranty claim, without the packaging, you will be responsible for ensuring the goods are sent back to us safely.

    If the item remains unused (brand new) and is within 14 days of the date of delivery, our team will gladly help with this return process. You can submit a return request by contacting our support team via Live Chat or by email at support@titaone.com. The cost to return the bike is your responsibility.

    If your item is having issues and has been used, rest assured that our warranty will likely cover your issue. For more info regarding the warranty and claims process, please consult our Warranty Policy.

    A return may be refused or you may be charged for loss in value if goods are returned in a different condition to those when sent. This charge is usually around 15%. If the product has been used the return may be rejected and sent back to you. You will be responsible for the costs of shipping the item back to you.


    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Send us an email at support@titaone.com and we will guide you through the process. All returns must be approved by us first.

    REFUNDS
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (the exact time for this Credit is dependent on the method of payment used).

    LATE OR MISSING REFUNDS
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@titaone.com.

    EXCHANGES
    We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at support@titaone.com and we will guide you through the process.

    CHANGING YOUR MIND
    It happens! If you place an order and change your mind before it is shipped out, we may still be able to cancel the order. Please contact us immediately if this happens. Please note that order cancellations are subject to a cancellation fee of 3%. This is due to the fees that we incur to process your original order which are not refundable.